Terms & Conditions

Errors

While every reasonable effort will be made to maintain and accurately reflect the information on the website as well as the transactions in your account (including but not limited to your balance of rewards), Hugolog is not responsible for technical errors which may cause incorrect information to be reflected. Hugolog is also not responsible for any incorrect or inaccurate pricing information, whether caused by printing errors, tampering, or by any of the equipment or programming associated with or utilized in connection with the Website, including, without limitation, the Program. Hugolog will not honor orders placed at such incorrect price and will accurately reflect the price and notify the customer that such pricing error was made. You are advised to print out a copy of your account information and your order confirmation screens, for your records. In all matters relating to the interpretation and application of the terms and conditions herein, the decisions of Hugolog shall be final and binding in all respects.

Terms of Use

This website, including any portion of this website accessible through the homepage (the “Site”) is published and maintained by Hugolog. When you access, browse, or use this Site you accept, without limitation or qualification, the terms of use (“Terms of Use”) set forth below.

Your use of the site shall be deemed to be your agreement to each of the terms set forth below. If you DO NOT AGREE to these Terms of Use, DO NOT USES THIS WEBSITE.

General Use Restrictions

All information, documents, trademarks, logos, graphics, and images (collectively, the “Materials”) provided on this Site are trademarked and are the property of Hugolog. Any unauthorized use of any material contained on the Site may violate copyright laws and/or trademark laws.

This Site is only for your personal use. You agree not to reproduce, re-distribute, publish or circulate any information contained in the Materials to anyone. You may not copy and post content from this site to other internet site, news groups, or mail lists. If you have subscribed or have allow us to obtain your personal Email address, campaigns and other marketing materials will be distributed unless unsubscribed or requested. We honor your privacy and do not re-sell data. As long as you comply with these Terms of Use, Hugolog grants you a non-exclusive, non-transferable, limited right to enter, display and use the Site.

Limitation of Liability

Your use of this Site is AT YOUR OWN RISK. To the maximum extent permitted by applicable law, with regard to the content and Materials on this Site, Hugolog makes no warranties or representations for the accuracy of any content published on or available through the site. Customers who have inquired for technical support and verbally give technical support access to their computer agree to all terms and liability. Hugolog technical support is not liable for any consequential damages if any is to occur.

Hugolog will not be liable for any direct, indirect, incidental, punitive, special or consequential damages (including loss of data, revenue, or profits) arising out of use of the Content or Materials on this Site. Under no circumstances shall Hugolog be liable to you or third-party for damages

Welcome Offer

Offer vaild ONLINE ONLY at hugolog.com. Must log in or register on the My Account/ Sign In page and enter promo code at Checkout to qualify.  10% Off discount  will be applied at checkout. Limit one coupon per customer per transaction only. No adjustment will be made on prior purchases.  Offer cannot be combined with any other  promotion. Hugolog reserves the right to extend, modify or discontinue this offer at any time without notice.

Right to Change

Hugolog reserves the right to modify, add, remove or change any part of these Terms of Use at any time, without notice. Any changes to these Terms of Use or any terms posted on this Site apply as soon as they are posted. By continuing to use this Site after any changes are posted, you are indicating your acceptance of those changes. If you do not agree to these Terms of Use, or to any modification thereof, you are not authorized to use the Site.

Governing Law

This Site is administered by Hugolog, located in the State of California. The Terms of Use are governed and interpreted under the laws of the State of California. You agree that any claim or dispute against Hugolog must be resolved by a court located in the City of Los Angeles in The State of California.

Trademarks

“Hugolog©” and “hugolog.com©” are trademarks are registered and unregistered marks of Hugolog. Unauthorized use or duplication of these marks is strictly prohibited by law

Frequently Asked Questions

1. What type of microSD card can be used for dash camera S7?

We recommend using a U3-rated microSD card. The dash camera supports SD cards with a capacity ranging from 32GB to 256GB. Please format the SD card before inserting it into the camera.

2. Why does the dash camera S7 occasionally shut off automatically?

If your dash camera powers off automatically, even though the power supply and overall functionality seem normal, please follow these steps to troubleshoot:

  • a.Provide a video of the auto-shutdown issue to our technical support team for further analysis.
  • b.Check if the device restarts after shutting down.
  • c.Confirm whether the camera is able to record video normally when it enters the recording interface.
  • d.Test the camera without inserting the SD card to see if the shutdown issue persists.

It's important to rule out any potential SD card issues, as a faulty or incompatible card may cause the device to shut down unexpectedly.

3. How to share camera with others?

If you want to share your camera with others, please refer to the following three methods.

  1. Click your camera to enter the live streaming page, click the upper right corner to enter the camera's settings menu->select Share Device->select Add Sharing->Share with the Account Hugolog Connect->enter the others account number.
  2. Tap Home management on Me page>>enter a home group you want to invite others>>Add member>>APP Account.
  3. You can also directly give your Hugolog Connect APP login account and password to the person you want to share the camera with so that he or she can log in to your account on their mobile phone to watch the camera. Our APP supports simultaneous login of the same account on different mobile phones.

4. What should I do if my camera is offline?

Offline is usually caused by unstable wifi signal.

Check if your router is working well, check if the distance between your camera and router is within 20-30 feet.

There are 2 ways to bring the camera back online.

  1. Restart the router or the cameras and see if the camera will be online automatically.
  2. Reset the camera and re-add it all over again. (Press and hold the camera's reset button for 5 to 8 seconds until you hear prompt sounds, and add the camera again to the app when the camera returns to the waiting connecting state)

5. How do access my camera through Internet browser/ How do I view the camera on my PC?

Apart from watching live views through App, we also provide you multiple devices viewing on web browsers.
  1. Login our website ‘https://ipc-us.ismartlife.me/’ with your web browser (Google Chrome is recommended).
  2. Go to the homepage of the app on your mobile, find the bottom right corner button ‘Me’, click the ‘Scan’ icon on top right corner. 
  3. Then scan the code on the web page with the app.
  4. Select ‘Confirm login’ to access the live-view of your camera.

6. Can you remotely start a camera that is offline?

If the camera is offline, you cannot remotely restart the camera. The "Remove Device" and "Restart Device" options in the camera settings menu can only be operated when the camera is online. If the camera is stuck, you can choose "Restart Device." If you need to remove the camera from the app, you can select "Remove Device."

7. How to set a timer to turn on and off a bulb for light bulb camera G3?

On the camera's live video streaming page, there is a settings panel for "Bulb Control." You can select a schedule to set a time for the light to turn on and save the settings, then set another time for the light to turn off and save the settings again.

8. Can't receive message notifications on the phone.

Please check the settings below:

  1. Enter the exact camera page-click top right corner settings-Turn on Detection Alarm Settings
  2. Please open Hugolog Connect APP-click the bottom “Me” button-top right corner setting button-App Notification-Enable Device Alert.
  3. Please go to your phone app settings-find Hugolog Connect APP and make sure your turn on the notifications.