Privacy Policy

What information do we collect?

We collect information from you when you register on our site, subscribe to our newsletter, or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address or phone number. You may also visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

1. To personalize your experience (your information helps us to better respond to your individual needs)

2. To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)

3. To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)

4. To send periodic emails

The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc. We will never sell or trade your information with any outside parties. Your information can be removed upon request.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.). We will not be kept on file for more than 60 days.

Do we use cookies?

Yes . Cookies are small files that a site or its service provider transfers to your computers hard drive through your web browser (if you allow) that enable the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic, and site interaction so that we can offer better site experiences and tools in the future.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Where do we store your information?

Your information is safe with us. We store them with a secured server, and only Site Admins will have access to personal information only when it is necessary. Your information may be stored under database.

Children Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Children Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or send an email notifying you of any changes.

Frequently Asked Questions

1. What type of microSD card can be used for dash camera S7?

We recommend using a U3-rated microSD card. The dash camera supports SD cards with a capacity ranging from 32GB to 256GB. Please format the SD card before inserting it into the camera.

2. Why does the dash camera S7 occasionally shut off automatically?

If your dash camera powers off automatically, even though the power supply and overall functionality seem normal, please follow these steps to troubleshoot:

  • a.Provide a video of the auto-shutdown issue to our technical support team for further analysis.
  • b.Check if the device restarts after shutting down.
  • c.Confirm whether the camera is able to record video normally when it enters the recording interface.
  • d.Test the camera without inserting the SD card to see if the shutdown issue persists.

It's important to rule out any potential SD card issues, as a faulty or incompatible card may cause the device to shut down unexpectedly.

3. How to share camera with others?

If you want to share your camera with others, please refer to the following three methods.

  1. Click your camera to enter the live streaming page, click the upper right corner to enter the camera's settings menu->select Share Device->select Add Sharing->Share with the Account Hugolog Connect->enter the others account number.
  2. Tap Home management on Me page>>enter a home group you want to invite others>>Add member>>APP Account.
  3. You can also directly give your Hugolog Connect APP login account and password to the person you want to share the camera with so that he or she can log in to your account on their mobile phone to watch the camera. Our APP supports simultaneous login of the same account on different mobile phones.

4. What should I do if my camera is offline?

Offline is usually caused by unstable wifi signal.

Check if your router is working well, check if the distance between your camera and router is within 20-30 feet.

There are 2 ways to bring the camera back online.

  1. Restart the router or the cameras and see if the camera will be online automatically.
  2. Reset the camera and re-add it all over again. (Press and hold the camera's reset button for 5 to 8 seconds until you hear prompt sounds, and add the camera again to the app when the camera returns to the waiting connecting state)

5. How do access my camera through Internet browser/ How do I view the camera on my PC?

Apart from watching live views through App, we also provide you multiple devices viewing on web browsers.
  1. Login our website ‘https://ipc-us.ismartlife.me/’ with your web browser (Google Chrome is recommended).
  2. Go to the homepage of the app on your mobile, find the bottom right corner button ‘Me’, click the ‘Scan’ icon on top right corner. 
  3. Then scan the code on the web page with the app.
  4. Select ‘Confirm login’ to access the live-view of your camera.

6. Can you remotely start a camera that is offline?

If the camera is offline, you cannot remotely restart the camera. The "Remove Device" and "Restart Device" options in the camera settings menu can only be operated when the camera is online. If the camera is stuck, you can choose "Restart Device." If you need to remove the camera from the app, you can select "Remove Device."

7. How to set a timer to turn on and off a bulb for light bulb camera G3?

On the camera's live video streaming page, there is a settings panel for "Bulb Control." You can select a schedule to set a time for the light to turn on and save the settings, then set another time for the light to turn off and save the settings again.

8. Can't receive message notifications on the phone.

Please check the settings below:

  1. Enter the exact camera page-click top right corner settings-Turn on Detection Alarm Settings
  2. Please open Hugolog Connect APP-click the bottom “Me” button-top right corner setting button-App Notification-Enable Device Alert.
  3. Please go to your phone app settings-find Hugolog Connect APP and make sure your turn on the notifications.